Answers to your most common questions.
Find answers about our platform, messaging infrastructure, services, onboarding, and support.
Platform
What is the Ping+ Media platform?
Ping+ Media's platform is an enterprise-grade communications technology infrastructure that powers SMPP messaging, omnichannel engagement, digital marketing, and OOH/DOOH operations through a unified ecosystem.
How does the platform handle multi-tenancy?
Our platform provides isolated tenant environments with role-based access control, sub-account management, white-label capabilities, and granular permission settings.
What integrations are available?
We offer RESTful APIs, webhooks, SDKs, and pre-built integrations with popular CRM, ERP, and marketing automation platforms.
What is the uptime SLA?
Ping+ Media guarantees 99.9% uptime backed by enterprise-grade infrastructure with auto-scaling, multi-region deployment, and disaster recovery.
SMPP Messaging
What SMPP protocol versions do you support?
We support both SMPP 3.4 and 3.5 protocols with carrier-grade reliability and sub-second delivery latency.
What is the message throughput capacity?
Our SMPP infrastructure supports 10,000+ transactions per second (TPS) with the ability to scale further based on demand.
How does routing work?
Dynamic carrier-grade routing with automatic failover, load balancing, and priority queuing across 150+ operator routes.
Is white-label reseller support available?
Yes, our reseller console provides full white-label management, margin controls, sub-account provisioning, and branded dashboards.
Omnichannel Messaging
Which channels are supported?
WhatsApp Business, RCS, SMS, Voice/IVR, and Viber — all orchestrated through a single platform.
Can I orchestrate customer journeys across channels?
Yes, our platform enables cross-channel journey orchestration based on customer context, preferences, and journey stage.
Is WhatsApp Business API official?
Yes, we provide official WhatsApp Business API access with template management, rich media support, and two-way communication.
Digital Marketing
What digital marketing services do you offer?
SEO, SEM/PPC, Google Ads, Paid Social, Organic Social Media Management, Content Marketing, Influencer Marketing, Email Marketing, Lead Generation, CRO, Landing Pages, Analytics, Retargeting, Brand Visibility, and Creative Strategy.
How do you measure campaign performance?
We provide real-time dashboards, attribution modeling, ROI tracking, A/B testing results, and monthly comprehensive reports.
OOH & DOOH
What OOH formats do you cover?
Billboards, DOOH screens, transit media, street furniture, airport media, and mall/retail advertising.
Do you provide campaign reporting?
Yes, we offer traffic-based impression estimation, footfall tracking, audience measurement, and ROI reporting.
Onboarding & Support
How long does onboarding take?
Typical onboarding takes 2-4 weeks depending on integration complexity, with dedicated implementation assistance throughout.
What support is available?
24/7 technical support, dedicated account manager, SLA-backed response times, training, and quarterly business reviews.
Is there a sandbox environment?
Yes, our developer portal provides sandbox environments, API documentation, webhook configuration, and SDK downloads.
Still have questions?
Our team is ready to answer any specific questions about your communication needs.